Support Policy

MultiVendorSuite support helps customers install, configure, troubleshoot, and maintain the plugin on supported WordPress and WooCommerce sites.

Included support

• Installation and activation guidance.
• Configuration help for vendor registration, product management, commissions, withdrawals, reports, and vendor stores.
• Bug reports for MultiVendorSuite features.
• Compatibility guidance for supported WordPress, WooCommerce, PHP, and browser versions.
• Basic advice for launch checks and marketplace workflow testing.

Not included in standard support

• Custom feature development or custom business workflows.
• Theme redesign, content writing, data entry, or marketplace operation tasks.
• Server administration, hosting migration, DNS, SSL, or payment processor setup unless covered by a setup service order.
• Fixing third-party plugin or theme conflicts where MultiVendorSuite is not the source of the issue.

How to get faster help

• Send the site URL, WordPress version, WooCommerce version, MultiVendorSuite version, PHP version, and exact issue steps.
• Attach screenshots or short screen recordings when helpful.
• Use a staging site for deeper troubleshooting when possible.
• Never send passwords in plain text. Use a secure temporary access method when access is needed.

Support response times depend on request volume and plan level, but urgent security and purchase-access issues are prioritized.