Privacy Policy
This privacy policy explains how MultiVendorSuite.com handles information submitted through purchases, contact forms, support requests, and normal website use.
Information we collect
- Contact details such as name, email address, company, website, and message content.
- Order details such as product purchased, license plan, billing details, payment status, and tax information as processed by WooCommerce and connected payment providers.
- Support details such as site environment, issue description, screenshots, logs, and troubleshooting notes that you choose to provide.
- Technical data such as IP address, browser, device, referrer, cookies, and basic analytics information.
How we use information
- To process orders, deliver downloads, manage licenses, and provide updates.
- To answer sales, setup, documentation, and support requests.
- To improve MultiVendorSuite products, documentation, security, and website performance.
- To prevent abuse, protect accounts, and comply with legal obligations.
Sharing and processors
We may use trusted providers for payments, email delivery, analytics, hosting, backups, security, and support. These providers process information only as needed to provide their services. We do not sell customer contact information.
Retention and requests
We keep records as long as needed for product access, accounting, support history, security, and legal requirements. You can contact us to request correction, export, or deletion of eligible personal information.
Cookies
The website may use cookies for login sessions, cart and checkout behavior, analytics, security, and preference storage. You can control cookies through your browser settings, but some site functions may require them.