Refund Policy

We want buyers to have a clear and fair purchase experience. This policy explains when a MultiVendorSuite product purchase may qualify for a refund.

Software refund window

For first-time software purchases, you may request a refund within 14 days if MultiVendorSuite cannot be made to work as described after you allow our team a reasonable opportunity to help.

Refunds are not available for

• Issues caused by unsupported hosting, outdated WordPress or WooCommerce versions, heavily modified themes, or conflicting third-party plugins when no product defect is confirmed.
• Change of mind after download when the product works as described.
• Setup services, custom work, migration work, or consulting after work has started.
• Payment processor fees, hosting fees, third-party service fees, or domain costs.
• License misuse, redistribution, or violation of product terms.

How to request a refund

1. Contact support with your order email, license key, website URL, and issue details.
2. Provide temporary access or screenshots if needed for troubleshooting.
3. We review the request and confirm the result by email.

Approved refunds may disable access to downloads, updates, license benefits, and support for the refunded order.